Our Privacy Policy

Effective Date: 5th July, 2025

Last Updated: 5th July, 2025

RSB Express ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RSB Express mobile application, available on Android (Google Play) and iOS (Apple App Store).

By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Delivery addresses
  • Payment and billing information (when applicable)

b) Device and Usage Data

  • Device type, model, OS version
  • IP address
  • App version
  • Time and date of access
  • Crash logs and diagnostics

c) Location Data

With your permission, we collect precise location data:

  • When you use the app to book or track deliveries
  • While the app is in use (foreground)
  • Optionally in the background (for couriers)

2. How We Use Your Information

We use your information to:

  • Provide and manage deliveries
  • Improve app performance and user experience
  • Contact you regarding order updates or support
  • Send service-related messages (e.g., SMS, push notifications)
  • Prevent fraud and ensure security
  • Analyze usage to improve our services

3. Sharing of Your Information

We do not sell your personal data. We may share your data only:

  • With delivery personnel for coordination
  • With service providers (hosting, analytics, messaging)
  • To comply with legal obligations
  • During business transfers (e.g., merger, acquisition)

4. Data Retention

We retain your data:

  • As long as your account is active
  • As needed for legal or business reasons

You can request data deletion at any time.

5. Your Rights and Choices

You may have rights under data protection laws (e.g., GDPR, CCPA), including:

  • Access, correction, or deletion of your personal data
  • Object to or restrict processing
  • Withdraw consent
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@rsbexpress.com.

6. Data Security

We implement appropriate technical and organizational measures, such as:

  • Secure transmission via HTTPS
  • Encrypted storage
  • Access controls

No system is 100% secure, but we work to protect your data.

7. Children’s Privacy

The app is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it.

8. Third-Party Services

We use services such as:

  • Google Maps (for location and directions)
  • Firebase or Sentry (for crash reporting)
  • Payment gateways (for payment processing)

These providers have their own privacy policies which you should review.

9. Changes to This Policy

We may update this Privacy Policy. The updated version will be posted with a new effective date. We may also notify you in the app or by email.

Account and Data Deletion Request

If you no longer wish to use RSB Express and would like to delete your account and associated personal data, you can request deletion through the link below.

Developer Name: RSB Express

To delete your account:

  1. Visit the following link: https://rsbexpress.com/delete-my-account
  2. Log into your account (if not already logged in).
  3. Follow the on-screen instructions to confirm your request.

What happens after deletion?

  • Your personal data, including name, phone number, delivery history, and saved addresses, will be permanently deleted.
  • Any active or pending delivery orders will be canceled.
  • Some transaction data (such as receipts or logs required for legal, security, or regulatory purposes) may be retained for up to 180 days.

If you have any concerns or questions, you may contact our support team at support@rsbexpress.com.

10. Contact Us

If you have any questions or concerns, contact us at:

RSB Express
Email: info@rsbexpress.com
Phone: +233 50 944 8402
Website: https://www.rsbexpress.com

11. Delete Your Account and Data

If you wish to delete your RSB Express account and all associated data, you can make a request by visiting:

https://rsbexpress.com/delete-my-account

After submitting the request, we will:

  • Verify your identity
  • Remove your account, personal details, and delivery history
  • Delete or anonymize all personal data, except where we are legally required to retain it

Some data (such as payment logs, delivery logs, or legal records) may be retained for up to 6 years as required by law or legitimate business needs.